Orders & Payment Info.
We use a on-line real-time credit card processing company to process your orders. When you submit your credit card number on our secure server, it is verified by Authorize.net and if approved, an authorization is placed on your credit card for the amount of your order. The money is then transferred to our account only when we process your order, completing the transaction. If you are declined, no authorizations are placed on your card. Your billing address has to match the address given by your card-issuing bank. This helps both of us from fraud and identity theft. If you provide an address that does not match, your order cannot be processed. Use caution when using a debit card because anytime an order is resubmitted another authorization is placed on your card. We only capture the funds one time, but you will see each authorization on your checking account until they expire (that is controlled by your bank).
We will send an Order Acknowledgment to your email address. As soon as your order has processed (usually within 1-2 business day).
Phone orders can be made by calling 626.287.5000 Monday-Friday from 8am-6pm (Pacific Standard Time)
JHPUSA accepts the following payment methods through our secure online website and in-store.
- Credit Cards
Visa, MasterCard, American Express or Discover. Shipping address must match billing address.
JHPUSA PayPal address: firstname.lastname@example.org
We only accept PayPal payments from VERIFIED accounts with CONFIRMED shipping address. This is also the address your items will be shipped to.
- JHPUSA Gift Cards
- International Orders
We have partnered with iGlobal Stores to
fulfill all orders outside of the United States. They have been integrated into
JHPUSA webstore and offer a number of benefits to you:
· View product prices and totals in your
· The option to prepay duty and taxes to receive a
guaranteed landed cost
· No subscription, no signup fees
Placing an international order through JHPUSA:
1. Add your items to purchase into JHP shopping cart
2. At check out, click on the "International Checkout" button
3. Your order will be transferred over to the iGlobal checkout cart
4. Select your country and complete the iGlobal checkout process
Payment Types Accepted
Note: All of the international orders
are handled by iGlobal Stores. Please contact them directly for any/all questions regarding
payment, duty, taxes, shipping, order status, tracking information, and
delivery of orders outside the U.S.
- Money Orders and Cashier Checks
Must wait for funds to clear before order is processed. Please allow 7-10 business days after receipt of check. Please make check payable to JHPUSA, include name, order number and phone number where you can be reached and mail check/money order to:
5057 Walnut Grove Ave.
San Gabriel CA. 91776
- We may require extra identification for Credit Card/PayPal orders from the card holder to complete your transaction. This is to protect you and JHPUSA from any unauthorized orders or fraudulent transactions.