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Most products on JHPUSA.COM can be returned or exchanged for store credit within 30 days of the purchase date. Items must be unused-brand new with original packaging and materials. A 25% restocking fee may be applied and shipping costs are excluded.

I agree to the Terms & Conditions

To initiate the return process please enter your information below.

I would like to receive my refund:

In the form of the original payment (within 14 days of purchase)
A JHPUSA Gift Card
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Once your return request has been received, we will notify you via email with details of your refund and return instructions within 72 hours.

Return Policy

We realize that returns and exchanges are a part of purchasing process and we do our best to make it as easy as possible. If you are not 100% satisfied with your purchase, you can return your order to JHPUSA within 30 DAYS. Returns must be unused, in the state of brand new condition, and in it's original packaging. Special order, Clearance, and Used items are excluded. A 25% restocking fee may be applied and shipping costs are excluded.

Once your return is received and inspected (usually within 72 hours of receipt), your store credit will be processed and we will issue you a JHPUSA Gift Card within 7-15 business days. Please note as part of our 30 day return policy, all returns will need to be received within 30 days of the purchase date.

If we receive your return item(s) within 14 days of purchase date, you may request a refund in the form of the original payment.

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